Free Shipping, Live Delivery, and Satisfaction Guarantee!
HOW DO WE SHIP?
We are excited to ship worms via UPS, Purolator and ICS across Canada. Our live worms are shipped on Mondays, Tuesdays or Wednesday to avoid unnecessary delays over the weekend.
FREE SHIPPING!
We offer free shipping on the products that we carry that will survive shipping. There are a few items that we are unable to ship (mainly fishing bait quantities). Items that are only available for local pickup are identified in their product description.
We are only able to ship within Canada!
LOCAL PICKUP
Customers are always welcome to pickup product in person at our shop at 154 Victoria St. S. Kitchener, ON. This is a great option for anyone nerdy enough to want to know anything about how the magic happens – and to meet the worm wrangler in person!
For online purchases, customers will be sent an email to book an appointment for pickup in an email after placing their order. Our hours are by luck or appointment ;). Feel free to call if that’s easier (1-519-577-8205).
LIVE WORM GUARANTEE
We are proud of our worms and our service – we want you to enjoy live worms! We have tricks and tools to help our worms survive their journey to you. Unfortunately, when worms spend longer in transit than expected, or experience extreme temperatures, things can go awry.
Most worms are delivered to your door unless a postal box is the only option. You must retrieve and assess your worms within 12 hours of delivery. If, unfortunately, the worms have not survived their trip to you, please email us a photo at info@wormwrangler.org the same day. Together, we’ll decide if it’s best to re-send, or refund your order. Refund requests past the 24-hour window will not be accepted.
RETURNS
Most of what we’re selling is alive (worms, and vermicompost). These products have little to no shelf life. There will be only rare circumstances that will allow these items to be returned.
Contact Amanda at info@wormwrangler.org for questions related to shipping, quality concerns, refunds and returns.